Online Purchase Return Policy

Electric Motor Service offers a 30-day money-back guarantee. Customers must return the purchased item in its original packaging, accompanied by Order#, within 30 days of their purchase date. Please follow the steps below but please first read the following conditions that apply:

• Special Order parts are non-returnable. All special order or custom order parts are final sale and will not be accepted even if items are returned. Items will be shipped back to the customer if these items are returned, and no credit or refunds are offered for special-order parts.
• Initial Shipping costs will not be refunded.
• Return shipping will be paid for by the customer unless the error was made by Electric Motor Service (Ex: wrong item shipped) in which case return shipping will be paid for by Electric Motor Service.
• Products must be accompanied by all original packaging, accessories, manuals, warranty cards, promotional gifts, and anything else included with the item purchase.
• Electric Motor Service assumes no responsibility for lost products during return transit.
• Electric Motor Service reserves the right to take up to 15 days to process and inspect returns before a refund credit is given.
• Items with excessive wear will not be eligible for a refund.

Steps for Return / Exchange

1.  Mark your packing slip with the reason for return/exchange.
2.  Make sure your package is accompanied by your order #. Please do not write or sticker directly on the original packaging.
3.  Include all items in the original packaging and accessories received in addition.
4.  Mail in an outer protective box or envelope to the following address:

**Please Note: Items must be packaged in their original container, just like how they received them. Packages returned in a manner that is different from the description above will not be accepted, delivery will be refused, and the item will be sent back to the mailer.